Privacy Policy

At Lumentra, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose and manage your personal information when you visit our website or engage with our services. We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We also strive to maintain accessibility standards under the WCAG 2.1 guidelines and aim for Level AA compliance, to ensure an inclusive and user-friendly experience for all users, including those with disabilities.

What Information Do We Collect and How Do We Collect It?

Through our online contact form, we may collect the following types of personal information:

Full name
Email address
Phone number
Company name
Position title at company
Any information you provide via our contact forms

Some information is collected directly from you, while other information may be automatically collected via tracking tools when you use our site.

Why Do We Collect Your Personal Information?

We collect personal information for the following purposes:

To provide and improve our services
To respond to your inquiries and requests
To send updates, marketing communications, or newsletters (with your consent)
To comply with legal obligations
To analyse website performance and user behaviour via analytics

How Do We Use, Store and Disclose Your Personal Information?

Your information may be:

Stored securely in encrypted digital environments
Shared with trusted third-party service providers (such as payment processors, email platforms, and analytics services)
Disclosed if required by law or to comply with legal obligations

We take reasonable steps to protect your personal information from unauthorised access, misuse, or disclosure.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. This includes:

Essential cookies for website functionality
Analytics cookies (e.g. Google Analytics) to understand user behaviour
Marketing tools used by third-party platforms

You can manage or disable cookies through your browser settings.

Note: Third-party tools (e.g. Wix apps, Google Analytics) have their own privacy policies regarding how they collect and use data. We encourage you to review those policies separately.

Communication and Marketing

With your permission, we may contact you via email or other means to:

Send newsletters or updates
Share promotions or service information

You can opt out of communications at any time by following the unsubscribe link in our emails or contacting us directly.

Withdrawing Consent or Updating Your Information

You may withdraw your consent or request to access, correct or delete your personal information by contacting us at any time via the our contact details.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Updates will be posted on this page with a revised “Effective Date"

For any questions, concerns or request regarding your personal information or this Privacy Policy, please contact us at hello@lumentra.com.au